Frequently Asked Questions
What cleaning supplies are used?
We provide our own disinfectant products, but Eco-friendly options are available upon request. If you have any specific preferences or allergies, please let us know, and we will do our best to accommodate them.
Number of cleaners expected?
The number of cleaners dispatched to your location depends on the size and scope of the cleaning job. Typically, we send a team of 1-3 cleaners for standard cleaning services.
What is the $50 charge for?
The $50 charge is a scheduling fee that will be credited to you account. It is deducted from your card on file to reserve your cleaning appointment slot. This fee helps us manage our scheduling efficiently and covers administrative costs.
Do I need to tip the cleaners?
Tipping is not required but is greatly appreciated by our cleaning staff for exceptional service. Feel free to show your appreciation for a job well done.
What if I reschedule my clean?
You can reschedule your cleaning appointment by contacting us at least 48 hours in advance of the original appointment time. Rescheduling within the 48-hour window will affect the scheduling fee.
How do I pay?
Payment for our cleaning services is processed electronically using the credit card on file or through our email link. We do not accept cash payments.
Will I receive a receipt for my purchase?
Yes, you will receive a receipt for your purchase. Receipts will be sent to the email provided during signup.
Does someone have to be home when cleaners are here?
No, you do not need to be home while our cleaners are working. Many of our clients provide access instructions or keys, and our cleaning teams are trusted professionals.
What about pets?
We are pet-friendly! Please inform us about any special instructions or concerns related to your pets, and we will take appropriate precautions while cleaning.
Do you offer weekend services?
No, we do not offer weekend services. Our operating hours are Monday through Friday. We will make every effort to accommodate services needed per request.
Do you clean Commercial businesses?
Yes, Eagle Eye Cleaning LLC provides professional cleaning services for commercial businesses. We understand that maintaining a clean and sanitary environment is crucial for businesses to create a positive impression on clients and ensure the well-being of employees. Our experienced cleaning teams are trained to handle the unique cleaning needs of commercial spaces, and we offer a range of customizable cleaning solutions to meet the specific requirements of your business. Whether you operate an office, retail store, medical facility, or any other type of commercial establishment, we are equipped to provide top-notch cleaning services to help you maintain a clean and inviting workspace.
Do I have to sign a contract?
For all our residential clients, there is no requirement to sign a long-term contract. We offer a flexible "pay as you go" arrangement, allowing you to schedule cleaning services as needed without committing to a fixed-term agreement.
However, for our valued commercial clients, we do require entering into a contract. Commercial clients can choose between a 6-month contract or a 1-year contract, depending on their specific needs and preferences. These contracts provide the advantage of a stable and consistent cleaning schedule tailored to your business requirements.
What if I'm not satisfied with my clean?
Customer satisfaction is our top priority. If you're not satisfied with any aspect of our cleaning service, please contact us within 24 hours of the cleaning, and we will do our best to address and rectify the issue at no additional cost to you.
What supplies do I need to provide?
You do not need to provide any cleaning supplies or equipment. We come fully equipped with everything needed to perform the cleaning tasks.
Will it be the same cleaners every time?
We strive to assign the same cleaning team to your recurring appointments whenever possible. However, occasional changes in personnel may occur due to scheduling or availability.
Should I pick up my space before the cleaners arrive?
While our primary focus is cleaning, it's helpful if spaces are decluttered to allow for more thorough cleaning. However, our team can help with light tidying if needed.
Is there anything you won't clean?
We do not offer services involving hazardous materials or substances. Furthermore, our services do not extend to pest control, extermination, or pool cleaning.
Can I pick the date and time?
Yes, you can select your preferred date and time when scheduling your cleaning appointment. We will do our best to accommodate your requested time slot, subject to availability.
Are you insured?
Yes, Eagle Eye Cleaning LLC is fully insured to provide peace of mind to our customers and protect against any unforeseen incidents during our cleaning services.
What does it mean that a 50% charge will be processed at the time of booking for my first appointment?
When you make your first booking with us, we require a 50% deposit to secure your appointment slot. This deposit will be charged to the credit card we have on file for you at the time of booking.
Why is a deposit required for the first booking?
We require a deposit for first-time bookings to ensure that our clients are committed to their appointments. This helps us manage our schedule effectively and ensures that our service providers are compensated for their time.
Is the deposit refundable?
The deposit is generally non-refundable unless otherwise stated in our cancellation policy. However, in certain circumstances such as emergencies or if the appointment is canceled within a specified timeframe, we may offer a credit towards a future booking.
How will I know if the deposit has been successfully charged?
You will receive a confirmation email or notification at the time of booking indicating that the deposit has been successfully processed.
Can I use a different payment method for the deposit?
In most cases, we require the deposit to be charged to the credit card we have on file for you. If you have concerns or special circumstances regarding payment, please contact us to discuss alternative arrangements.
What happens if my credit card on file is declined at the time of booking?
If the credit card on file is declined, we will attempt to contact you to update your payment information. If we are unable to reach you or update the payment details within a specified timeframe, your appointment may be canceled.
Will the remaining balance be charged after the service is completed?
Yes, the remaining balance of the service price will typically be charged after the service is completed, using the payment method you provided at the time of booking.
Can I change or cancel my appointment after the deposit has been processed?
Yes, you can usually change your appointment, subject to our cancellation policy. However, please note that the deposit may be non-refundable.
Is the 50% deposit applicable to all services?
The 50% deposit policy applies to most of our services, but there may be exceptions. Please refer to the specific terms and conditions for the service you are booking or contact us for clarification.
How can I get more information or clarification about the deposit policy?
If you have any further questions or concerns about our deposit policy, please don't hesitate to reach out to our customer service team. We're here to help!
What are your office hours?
Our office hours are from 9:00 AM to 4:00 PM, Monday through Friday.